A practical guide to using RailMadad for passenger assistance: what info to keep ready, how to write an effective complaint, and safety notes (updated 2026).
RailMadad is the official grievance redressal and assistance platform for passengers. It’s used for complaints and real-time help related to cleanliness, security, staff behavior, and onboard facilities.
Be specific: what happened, where, and when. Include coach number and location. Avoid emotional or abusive language—clear details get faster resolution.
If it’s an emergency or personal safety issue, prioritize immediate help: alert onboard staff, RPF/GRP, and station authorities.
Yes, it’s an official Indian Railways platform.
Some categories may allow it, but having journey details helps.
You usually receive a reference number to track status.
Estimate waitlist confirmation band from WL type/number + days to chart (not official).
Open estimator